This Privacy Policy explains how Duran Capital Properties LLC handles personal information when you visit our website, send a marina quote request, lease a slip, book a haul-out, store a hull for winter or buy fuel at the dock. The policy is written by Duran Capital, the developer and operator of this website, and it describes the practice of the company in plain terms.
Our mailing address is Duran Capital Properties LLC, 457 S 3000 W, Syracuse - 84075-9715, United States (US). The office email is quotes@durancapital.lol and the office phone is +17312700428. We are a lake marina quoting desk working within computer systems design and related professional services, and the records we keep are tied to berths, hulls, leases and schedules.
Please read this policy before you send information to us. If any part of it is unclear, write to the email address above and a member of the office will explain it.
1. Introduction
Duran Capital Properties LLC respects the privacy of every boater, buyer, supplier and visitor who comes to our office or uses our website. We collect a limited amount of information so that we can answer quote requests, prepare dockage rate cards, book haul-out dates, inspect lifts, review winter storage and audit the fuel dock. We do not collect information for its own sake, and we do not sell personal data.
The purpose of this policy is to set out what we collect, why we collect it, how long we keep it and what choices you have. The policy applies to information handled by the Syracuse marina office and by the small number of contractors who support that office. It also applies to the website operated at durancapital.lol and to any page hosted for the company under a related name.
Where this policy uses the words we, us or our, the reference is to Duran Capital Properties LLC. Where it uses the word you, the reference is to the person reading the policy, whether that person is a berth holder, a prospective customer, a vendor or a casual visitor.
2. Scope of This Policy
This policy covers personal information that we process in connection with the marina quoting service and the related computer systems work performed for that service. It covers information provided through the contact form on this website, information sent by email or telephone, information recorded on paper at the office and information stored in the berth files that support slip leases and yard schedules.
The policy does not cover websites run by other organizations, including port authorities, insurance carriers, fuel suppliers and payment processors that may appear in links from our pages. Those organizations control their own data practices and should be consulted directly for their privacy statements.
The policy does not cover information that has been fully anonymized so that it can no longer be linked to a person. Aggregate counts of slip inquiries or seasonal occupancy may be used for planning without falling within the rules set out here.
3. Information We Collect
The information we collect falls into four groups: contact details, hull and berth details, scheduling details and technical details from the website. Each group has a clear purpose in the marina quote process.
3.1 Contact details
When you send a quote request we receive your name, your email address, your telephone number if you provide one and any postal address you give for paperwork. We use these details to reply to you, to send the written quote and to confirm scheduled dates.
3.2 Hull and berth details
To prepare an accurate slip quote we ask for the length overall, beam, draft, hull material, approximate weight and power demand of the vessel. We may also record a registration number, a hull identification number and notes about the fittings that affect berth fit, such as a long pulpit or a wide swim platform.
3.3 Scheduling details
For haul-out bookings and winter storage we record arrival dates, lift windows, cradle numbers, storage positions and the inspection notes made by the yard crew. For fuel dock audits we record the date and time of a transaction and the pump used, so that a billed figure can be checked against the posted rate.
3.4 Technical details
When you visit the website, the server may record the date and time of the request, the page requested, the browser type and the referring page. These records are used for security and for understanding which pages are useful. We do not use them to build advertising profiles.
4. Berth Files and Marina Records
A berth file is the working record for one hull or one lease. It holds the slip map revision that applied at the time of the quote, the rate card version used for the dockage run, the lift inspection log, the haul-out slip and the winter storage review. The file lets our staff answer a question months later with the same figures that were used on the day.
Berth files are kept on office systems that are limited to staff who work on marina quotes and yard scheduling. Paper copies that are needed at the pier, such as the haul-out slip, are kept in the office and are not left in public areas. When a paper copy is no longer needed, it is placed in a secure bin for confidential disposal.
You may ask to see the parts of your berth file that concern your vessel, your contact details or your schedule. We will provide a copy in writing, usually within thirty days of a verified request. Certain internal notes about safety reviews may be summarized rather than copied in full, but the substance of any decision that affects you will always be explained.
5. How We Use Information
We use personal information to run the marina desk and to keep the promises made in a quote. The list below describes the main uses.
- Preparing slip quotes, dockage rate runs and lease documents for a specific hull.
- Checking that a berth has the depth, clearance and power needed for the vessel.
- Booking lift, cradle and haul-out dates against the yard calendar and the tide.
- Recording lift inspection results and any delay that follows.
- Carrying out intake, mid season and launch reviews for winter storage.
- Comparing posted fuel dock rates with billed rates and correcting errors.
- Answering questions by email, telephone or in person at the office.
- Maintaining financial records for invoicing and accounting.
- Protecting the office, the pier and the website against misuse.
- Meeting legal, tax and safety obligations that apply to the business.
We do not use personal information for automated decision making that produces legal or similarly significant effects. Quote decisions are made by staff who review the hull details and the slip map. A rate is never set by an algorithm alone.
6. Legal Bases for Processing
Where data protection law requires a legal basis for processing, we rely on one or more of the following grounds.
6.1 Performance of a contract
Most processing happens because you have asked for a quote or entered a lease. We need your contact details and hull details to prepare the documents, to schedule the lift and to deliver the service you requested.
6.2 Legitimate interests
We process some information because it is in the legitimate interest of the business to run a safe and orderly marina. Examples include recording lift inspections, reviewing winter storage conditions and checking that a rate card was applied correctly.
6.3 Legal obligation
Some records must be kept because the law requires it. Financial records, safety logs and certain transaction records fall into this group. We keep them for the period the law requires and no longer than necessary.
6.4 Consent
Where consent is the basis, it is asked for clearly and separately. You may withdraw consent at any time by writing to the office. Withdrawing consent does not affect processing that already took place on a valid basis.
8. Quote Requests and Email
The contact form on this website does not send your message to a third party service. It prepares an email in your own mail program and addresses it to quotes@durancapital.lol. That means the message travels through your email provider and through ours before it reaches the office.
When a quote request arrives, the office creates a berth file and replies with the next steps. We keep the request, the reply and the resulting quote together so that the conversation can be followed later. If a request does not lead to a lease, the file is closed and kept only for the retention period described below.
Please do not send sensitive financial details such as full card numbers or bank credentials by email. If a payment is needed, the office will explain a safer method on the phone or in person. Email is convenient, but it is not a secure channel for secrets.
10. Service Providers
Our service providers are chosen for reliability and for their ability to protect data. Before a provider is engaged, the office reviews what information the provider will touch and what safeguards the provider offers. Contracts that involve personal information include confidentiality terms and limits on further use.
The main categories of provider are website hosting, email delivery, accounting and records storage, and the specialty systems used to keep the slip map and yard calendar. Each provider receives only the information needed for its function. A hosting provider, for example, does not receive the contents of your berth file, and an accounting provider receives billing details rather than full hull inspection logs.
Where a provider is outside the United States, we take steps to ensure the transfer is lawful and that the information remains protected to a standard comparable with the one described in this policy. You may ask for a summary of the transfer safeguards that apply to your information.
11. Retention of Records
We keep information only as long as it is needed for the purpose for which it was collected. The periods below are the standard practice at the Syracuse office and may be extended where a legal obligation, a dispute or a safety review requires it.
- Quote requests that do not become a lease: kept for up to twenty four months.
- Lease and berth files: kept for the life of the lease plus seven years.
- Lift inspection logs: kept for seven years after the last lift.
- Winter storage reviews: kept for five years after the launch date.
- Fuel dock audit reports: kept for seven years.
- Financial and tax records: kept for the period required by law.
- Website security logs: kept for up to twelve months.
When a retention period ends, records are destroyed in a way that prevents reconstruction. Paper is shredded or placed in a confidential disposal container, and electronic records are deleted from active systems and from routine backups within the backup cycle.
12. How We Protect Data
We use administrative, technical and physical safeguards to protect the information in our care. Access to berth files is limited to staff who need it for quotes, scheduling, inspections or accounting. Accounts are individual rather than shared, and permissions are reviewed when a person joins or leaves the office.
Office systems are kept current with security updates, and files are backed up on a regular cycle. Paper records are held in the office and are not stored in vehicles or at the pier overnight. Staff are briefed on handling requests, on the limits of email and on the steps to take if a message looks suspicious.
No system can be perfectly secure. If an incident affects personal information, we will investigate promptly, take steps to limit harm and notify affected people and regulators where the law requires it. We will also explain what happened in plain language and what we have changed to prevent a repeat.
13. Your Privacy Rights
Depending on where you live, you may have some or all of the rights listed below. We honor these rights for all customers of the Syracuse marina desk, regardless of the state or country in which a request is made.
13.1 Access
You may ask for a copy of the personal information we hold about you and an explanation of how it has been used. We will verify your identity before releasing a file and will reply within thirty days in most cases.
13.2 Correction
If a detail is wrong, such as a misspelled name, an outdated telephone number or an incorrect hull length, you may ask us to correct it. We will update the berth file and note the change so later staff see the correct figure.
13.3 Deletion
You may ask us to delete information that we no longer need, subject to legal retention duties and to records that must be kept for safety or accounting. Where a record cannot be deleted immediately, we will explain why and tell you when it will be removed.
13.4 Objection and restriction
You may object to certain uses, such as marketing follow ups, or ask us to restrict processing while a question is resolved. We will stop the disputed use unless there is a compelling reason to continue, and we will tell you which reason applies.
13.5 Portability
You may ask for a structured copy of information you provided to us so that it can be passed to another provider. We will supply it in a common electronic format where that is practical.
13.6 No discrimination
We will not refuse service or offer a different rate because you exercised a privacy right. The marina quote depends on the hull and the berth, not on whether you asked for a copy of your file.
To make a request, write to quotes@durancapital.lol with the subject line Privacy Request, or call +17312700428. You may also write to Duran Capital Properties LLC, 457 S 3000 W, Syracuse - 84075-9715, United States (US). We may ask for proof of identity, but we will not ask for more than is needed to protect your file.
14. Privacy for Children
The marina quoting service is intended for adults who own or operate a vessel or who manage a marina account. We do not knowingly collect personal information from a child under the age of thirteen. If a young person sends a message through the contact form, we will not create a berth file and will not use the details for any other purpose.
If you believe that a child has sent personal information to the office, please contact us at quotes@durancapital.lol and we will remove the message and any related record. We will confirm the removal in writing. Parents and guardians are welcome to review this policy on behalf of a family member.
School groups and sailing clubs sometimes visit the marina. Any information gathered during a visit is limited to a group booking record and does not include personal details of individual young people unless a guardian provides them in writing.
15. Links to Other Sites
Our pages may link to websites run by other organizations, such as a weather service, a chart provider or a licensing authority. Those sites have their own privacy policies, and we are not responsible for how they collect or use information.
We encourage you to read the privacy notice of any site before you send personal information to it. A link from our pages does not mean that we endorse the privacy practice of the site you are visiting, and it does not mean that we share your details with that site.
If you follow a link and later return to our site, the other organization may have set cookies on your device. Those cookies are controlled by that organization and can be managed through your browser settings or through that organization own tools.
16. Data Location and Transfer
The marina desk operates from Syracuse, New York, and the primary records are kept in the United States. Some support services, such as email delivery or software updates, may involve systems located in other countries. When information moves across a border, we take steps to keep it protected.
Those steps may include contractual clauses that require the recipient to apply a comparable level of protection, a review of the recipient security practice and a limit on the purposes for which the information may be used. We do not transfer berth files to a provider that cannot meet these conditions.
If you have a question about where your information is stored, write to the office and we will explain the arrangement for your file. Where a transfer relies on a specific safeguard, we can provide a summary of that safeguard on request.
17. Changes to This Policy
We review this policy at least once a year and whenever a change in our practice or in the law requires it. When a change is material, we will update the effective date at the top of the page and, where we hold a current email address for you, we will send a short notice describing the change.
A minor correction, such as a clarified sentence or a corrected email address, does not always require a separate notice, but the updated policy will always be available on this page. The date at the top of the page tells you which version is current.
If a change would allow a new use of information that you did not expect, we will ask for consent before the new use begins where the law requires it. You will always be able to reach the office to ask what a change means for your berth file.
18. How to Contact Us
Questions about this policy, requests to access or correct information and complaints are handled by the office at the Syracuse marina desk. The fastest route is email, and a written request by post is also welcome.
Duran Capital Properties LLC
457 S 3000 W, Syracuse - 84075-9715
United States (US)
Email: quotes@durancapital.lol
Phone: +17312700428
Business hours are Monday to Friday from 8:00 to 17:00, and Saturday from 9:00 to 13:00 by appointment. Messages received outside these hours are answered on the next working day. If you are not satisfied with our reply, you may ask for the matter to be reviewed by a senior member of the office, and we will explain any further step available to you under local law.
This Privacy Policy was prepared by Duran Capital for the website of Duran Capital Properties LLC. It applies from the effective date shown at the top of the page and replaces any earlier privacy statement published for the same service.